Customer FAQ

Thank you for starting your free trial of our content service. We look forward to working with you to increase your traffic and sales!

One of our team members will contact you via email as soon as possible to coordinate the first free content piece.

You’ll receive the free content as soon as possible. There will be enough time to review the piece and decide if you’d like to continue with the service.

We’ll also share a spreadsheet with topic suggestions, based on keyword opportunities. After the free trial, we can work on these content pieces. Alternatively, you can request a content piece when you need it.

You’ll receive the content in a ready-to-publish format in a Google document. Each content piece includes a meta title and a meta description that don’t count towards the word count. All you have to do is publish the content and enjoy the results it brings.

All completed content pieces will be shared with you via email. Additionally, all content will be published in a private Google Drive folder. In this Google Drive folder, we’ll store all content pieces that have been created for you.

Normally, we spread out the content over the full month, as this is preferred by most of our customers.

In case, you want us to prioritize any or all of your content requests, please let us know.

After requesting a content piece, you’ll receive the ready-to-publish content in around 3 working days. Sometimes it can be longer or shorter, depending on the quantity and complexity of the content needed. Also, we always want to make sure to assign the best-suited writer from our team to your project.

Our writers are happy to work on any revisions to make the content pieces exactly what you’re looking for.

If any revisions are needed, please let us know via email what you would like changed. Alternatively, you can add comments in the Google Drive document for the writer to work on.

We will always try to deliver revisions as soon as possible, however, sometimes it can take slightly longer depending on the schedule of the writer.

Yes, that’s not a problem at all. You can let us know what content you need, however, our writers are also happy to suggest content pieces and come up with the right topics. We offer this at no additional cost.

Yes, as long as you are subscribed any unused words automatically roll over to the next month.

Yes, of course! In fact, most of our customers publish the content under their own names. If you’d like, it’s also completely fine to use the name of our writer who wrote the piece.

You own the full content rights. You are free to use the content however you want, for any and all purposes.

We’re happy to answer any questions you may have. Please get in touch with us here.